When you book an appointment that time is set-aside specifically for you, and missed appointments prevent me from accommodating other clients. I understand some life events are unforeseen but if you need to cancel your scheduled appointment, please allow for as much notice as possible.
There will be no penalty to cancel with more than 24 hour advanced notice. Cancelling a treatment with more than 6 hours notice will result in a billed invoice for half the amount of the scheduled appointment. Short notice cancellations with less than a 6 hour notification will be invoiced for the full amount of the scheduled appointment.
Failure of the Covid-19 or sickness screening will not result in a cancellation charge but rescheduling will require a minimum 14 day postponement.
As the therapist, I am responsible to prepare the treatment environment and provide the treatment. As the client it is your responsibility to arrive on time for your reserved appointment. When considering the new cleaning measures, it will greatly impact any additional time we may have once had in the past. Please be advised when you are late for your appointment the treatment will still end at the designated time with no adjustment to the fee.
As of June 2020, the price structure is as follows: 30 Minutes = $60.00, 45 Minutes = $80.00, 60 Minutes = $95.00, 75 Minutes = $120.00, 90 Minutes = $140.00. *All prices include HST. Please be aware payment in full is due at the time of treatment by one of these methods: Debit, Visa, Master Card, American Express, E-Transfer, or Cash. Contactless payments will be encouraged if you are not already doing so.
In order to provide treatment, I must collect some personal health information. All information is confidential and will not be released without your signed consent unless you or others are at risk or I am legally obligated.
Because the waiting room is a shared area and I cannot predict who will be coming and going from other offices I ask that you do not come inside to wait. Please arrive as close to your treatment time as possible, remain in your vehicle and text me at 519-362-9653 with your name to let me know when you have arrived. When the office is safely disinfected and ready for you I will text you back to let you know you may come straight in to my treatment room. I ask that unless you are in need of an essential companion, please come to your appointment alone.
While the nature of massage therapy requires us to be very close, when not providing actual hands on treatment I am asking that we maintain social distancing by standing 6 feet apart. I will be wearing a mask through the duration of your time in the office; it will be a surgical grade mask that is new for every new appointment. Clients will also be required to wear a mask while in the office (and throughout their treatment). As a client you may wear a disposable or reusable cloth mask as long as it covers your nose and mouth entirely. If you do not have access to a mask please let me know prior to your arrival so I can have one ready for you. I will also wear a disposable apron to prevent cross contamination.
The office will be fully stocked with hand sanitizer and the bathroom is always available for washing with soap and water. Please sanitize your hands upon arrival and any time you touch your face. As was my regular practice before, I wash my hands (forearms and elbows included) with warm soapy water before and after each treatment and will be sanitizing regularly.
When you receive your reminder email (36 hours before your arrival) it will include a link to the Government of Ontario's COVID-19 Self-Assessment Tool. Before your appointment, I will email a series of screening questions that needs to be completed the day before your treatment. I will also verbally ask you the same screening questions when you arrive for your appointment. Failure of this screening will not result in a cancellation charge but rescheduling will require a minimum 14 day postponement.
I will also be completing a self-assessment before every shift and continually reassess between clients.
Additionally, my system retains a roster of all people entering the space (including their name and phone number) to assist with contact tracing if required, ensuring client confidentially is maintained. This list includes clients, as well as couriers, guardians, and support people/workers that enter the building.
I will disinfect all surfaces before and after every treatment using a cleaning solution approved by Health Canada. Surfaces that will be disinfected include but are not limited to:
Many of my linen standards of care will remain the same. Each set of linens are new for every client, stored in a sealed container after use, washed in hot water, and stored in sealed bags. At this time I am no longer able to use a heating pad on the table and will be using vinyl pillows that can be disinfected and covers replaced with every new client.